You, the Purchaser must read, understand and agree to the following store policy. By placing an order, you are automatically understand and agree to the following:
Every communication between You and the Company must be made in writing.
We accept returns on defective products, parts, or accessories for seven days after purchase. The Actual Shipping and handling fees are not refundable. If the product was advertised with free shipping than the actual shipping cost, which is not free, will be calculated.
Defective products, parts, or accessories parts must be returned within 7 days.
Any defect, or in the event the item is not as described, the purchaser has the legal obligation to report such within seven days of delivery in writing, either via email or regular usps registered mail.
Any return of non-defective items, parts, or accessories must be approved by the seller and will be subject to a 25% inspection and repackaging fee. Damages that occur during shipping are the responsibility of the individual returning the bike or parts and will be deducted from any refund due.
Returns are never accepted on products that have been used. All returns must be in new, unopened condition. No returns on special orders, customer made or financed products.
Products come with the warranty as noted on the product’s page- that begins on the date of delivery according to the tracking data provided by the shipping company. Warranty applies to original purchaser and is not transferable.
Damage and Shortage Claim:
Damage resulting from shipping is the responsibility of the shipping company and the purchaser is responsible for notifying Company at the day of delivery and filing an insurance claim with the shipping company.
Any item that was received by consignee (customer) without noting any damage/shortage on the delivery manifest is considered to be received without any damage/shortage.
Any item that was not returned for service within seven days from the date on which it was delivered considered to be free of defect upon arrival.
Non-merchantability (usability), or Not as Described Claim:
Company must be notified via email within three days of delivery and customer must ask for a Return Authorization. Without such Authorization the return will be refused. No such claim will be accepted after three days. The Return Authorization form must be signed within this three-day period, and the item must be returned within seven days.
Company ships item via traceable shipping methods and tracking numbers will be provided to customers upon request to locate items.
Warranties are limited to replacement of parts and/or products determined by
the Company, at its sole discretion, to be defective..
The Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owners manual or other printed materials provided
with the product; damage, failure and/or loss caused by the use of the product in any other manner for which such products were not specifically designed.
This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered by any person. Company will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. For electric powered products, the seller or manufacturer confirms that the advertised speed and range of such items are not guaranteed as they depend on the rider’s weight, the terrain, the wind speed and it’s direction, the tire inflation etc…
Limited Warranty does not cover or apply to any product used for rental.
The warranty is limited to parts replacement during the warranty period. Warranty is not transferable. Parts or products must be returned to the Company. Labor costs are the responsibility of the customer. Shipping costs are the responsibility of the owner (customer).
In case the customer requests that the product be returned by company and no damage/shortage was noted on delivery manifest, and/or no claim was filed by customer, than customer agrees to pay for shipping and authorizes company to debit his/her account for such transaction. No warranty on batteries, tires, chargers, brake pads or any such parts that are subject to tear and wear.
These items are shipped and packed according to the freight companies’ policies. Therefore it is the purchaser’s responsibility to check the item prior to riding it, make adjustments if necessary.
For product cancellation, refusal and other non-specified circumstances, see the appropriate section of the warranty and return policy on the main page.
The manufacturers of these products reserve their rights to modify, add or remove parts, add or remove features of the items according to their latest research and development without prior notice to the seller and customers.
Warranty Policy for Accessories
Name brand accessories carry the manufacturer warranty. Contact the manufacturer of the name brand parts for warranty coverage.
Any order that has been processed will have a 6% processing fee. Any order that has been sent to packing will have the 15% packing and processing fee. Any order that has been shipped cannot be canceled. All cancellations and modifications to the original order must be made in writing.
Any order that has been shipped and refused/returned by consignee will have the 25% restock fee and the actual UPS (or other shipping co.) published two-way shipping charges with the max. of 30% discount – even if the item was offered with the free promotional shipping. We do not guarantee on what day your item will arrive since it will go through many parties until it reaches you. However, we can email your tracking number so you can calculate the date of arrival. Customer automatically agrees to have his/her account debited for any cancellations/returns/refused fees.
Refund check Policy
Any type of refunds, including but not limited to cancellations, refused items, etc.. will be made by company check in 14 days from the date the item is received back in our warehouse. If the product did not leave our warehouse, it will also be 14 days to issue the refunds.
Convenience Fees, Accessorial Taxes
We have to purchase extra packaging materials, staples, tapes, pallets etc. in order to have these items shipped to you. To cover such expenses, we may charge you a small percentage ( 4-8%) convenience fee that may be called convenience fee or accessorial “tax” that is payable to our company.
Company reserves the right to modify products without prior notification to purchaser, and ship such items with no addition costs.
Electronic check processing
Customer authorizes company for (1) Check payments received via text, email, online form etc… to be converted into electronic checks. Those checks may have a different check number and/or dollar amount than the ones received, but the dollar amount is either the same or less than the Total price shown in your email confirmation, and never exceeds the Total price. Some received checks from customers can have the $1.00 amount for the sole purpose of providing us with the correct routing and account numbers. (2) Converted checks may have the customer’s “Authorized Signature Facsimile” signature, created by the company’s officer/manager/representative on behalf of the customer, showing such person as the Signer on the optional Signature Certificate.
There are no extra free items offered with layaway orders. Please check the layaway order page for policy governing this type of orders.
All of your information is kept confidential.
We do not provide any of your purchase, registration, or email information to third parties.
Address Correction Fees
Orders which have been submitted to us with incorrect address information and have not been corrected before they are shipped will incur a $15.00 charge.
Incorrect address information would include:
Missing apartment or suite number, wrong house number, missing company name, wrong zip code, multiple addresses listed in the street field, or any other error which would render the package non-deliverable resulting in it being either returned to us, or held for correct address information by the carrier.
Incorrect addresses may also result in delayed delivery.
*Please double check your shipping address for accuracy*
The $15.00 fee may be charged to us by the shipping company when packages are non-deliverable due to lack of, or bad information in the address field. This fee will be billed to the credit card, or check the order was originally placed under.
Small packages, including part orders, have a minimum shipping charges of $18.50 per item which includes the packaging cost.
Shipped and Non-returned item Fees, and Shipping Charges
Shipments which have been sent to our customers must be prepaid.
Company reserves the right to debit and re-debit customer’s account if:
company ships an item and customer did not pay,
an item was shipped by error then company provided free return label with customer but customer did not return item,
item was shipped but customer reported that any parts of the product was damaged and requested company to replace them without filing a claim with the shipping company first,
product was shipped to the address provided by customer and said item was returned claimed to be undeliverable,
item was shipped but customer refused it for any reason. In this case the product is being returned to shipper and company charges customer for the actual shipping fees and re-ship item,
customer is in the possession of both the product and the funds.
- order was canceled, refused or returned by customer and the applicable fees were not paid.
If customer has both the product and the funds, and it was determined that the item must be returned then it is his/her responsibility to pack the product according to the shipping company’s policy, which includes but not limited to wrapping and palatalizing.
Lift gates, inside and special services charges when shipping heavy (usually over 150 lbs) items – NOT every freight company has this sevice:
Customer must send his/her payment within ten days for any of such extra services. Free shipping applies to standard freights delivered to customer’s location without any other services.
Company reserves the right to debit and re-debit customer’s account, and customer automatically agrees to these fees with the purchase and the acceptance of the product if:
the freight company must use lift gate to deliver item. Cost: $60.00 – $175.00
the freight company must have inside delivery. Cost: $65.00 -$165.00
the freight company must make appointment or redelivery. Cost: $160 – $1,250.00
Customer will be charged the actual fee for any of these services as shown on the public UPS freight quote form with the maximum of 30% discount. If any of these fees are remain unpaid, company has the right to refuse any warranty or part request.
Returned items must bear a RMA or CMA number and must be addressed to the return location instructed by the company.
If no such markings or wrong address is used, company reserves the right to act as a warehouseman for 15 days and after such 15 days the items will be discarded, if no claim is arrived from customer within such period of time. Items will be stored for a maximum of 15 days that were sent to our company for any reasons then they will be discarded.
Lost or Missing shipment:
On rare occasions, freight companies can loose or misplace shipments due to the fact that they are still hiring human beings prone to make mistakes. In such cases, they have the right to search for the missing item. If the lost goods are not found usually after the 10th day they notify the consignee and the shipper, so the necessary paperwork can be filed for the claim.
Shipper must pay the freight company even if the goods are lost, therefore consignee cannot cancel the order with the seller in regards to the loss of shipment. However the seller must provide an other item with the consignee after the ten day period.
After Delivery Issues
in case of larger items, such as bikes scooters etc… customers may receive tracking numbers via email in which they are informed (if not, it is still the receiver’s responsibility):
The shipping company request that you note any damage on the delivery paper at
the time of delivery, including any damage to the shipping container!
If you fail to do so, you will be liable for all the costs related to damage or shortage.
In such case, you are not eligible to return your product for refund by claiming that it was received damaged or nonoperative. However you can request a Service Return Form for servicing the product. (It is common sense to prevent someone from accidentally or intentionally damage it in order to get a refund)
in case of DOA, we must receive your notification via email or fax within 24 hours so we can arrange for the next process.
if something is missing, we want you to double-check the container first then notify us of such shortages within three days of delivery, so we can resend it to you.
if something is damaged, we need you to send us the damaged part along with the delivery manifest showing such damage(s) so we can order it from the manufacturer within three days of delivery.
WE MUST RECEIVE THE ABOVE ITEMS PRIOR TO SENDING YOU REPLACEMENTS, UNLESS YOU PAY FOR THOSE PARTS. IF YOU INSIST ON SENDING YOU SUCH ITEMS PRIOR TO SENDING US BACK YOURS, WE HAVE THE RIGHT TO DEBIT YOUR ACCOUNT FOR THE COST.
For damages, the freight company is responsible and you may file the claim at your convenience to get compensated. We do not pay for damaged items. Customer understands that he/she cannot request another new product if the present one can be repaired by sending a replacement part. This policy is in place to speed-up the process in which customer can use the item, and eliminate any excessive cost to keep our prices and shipping charges low to everybody.
It is the purchaser’s responsibility to check the product for proper operation prior to using it, such as adjust tire pressure, check/add oil, charge batteries etc…
if something you received is incorrect (such as wrong color, wrong type of charger etc…) It is the receiver responsibility to check items upon receiving and must notify company in writing within three days from the date of delivery to receive a replacement. We may ask that you to send us the incorrect part so we can inspect and if needed, replace it for you free of charge. After 10 days customer cannot claim that the item received was incorrect. NO CLAIMS will be accepted after 10 days.
All freight shipments will be delivered to consignee’s shipping address as provided with us at the time of purchase with the rare exception of the truck not being able to access it. (narrow road, construction, no contracted freight co. to that area etc..) In such case, it’s the consignee’s responsibility to pick-up the item at the freight company’s local terminal, or they will charge you storage fees. All shipments are classified as curbside deliveries, which means that the item is delivered to your address but any other services are not granted, such as moving the item into your living room, removing the crate, training you how to ride your scooter etc.. If you refuse the item due to this reason, it will be considered as “refused” shipment. We reserve the rights to change some of the order details, in case we do not have it on stock at the time of shipping, including but not limited to color, shade, packaging materials etc…
It is also the consignee’s responsibility to accept or make arrangements to accept the freight according to schedule of the freight companies normal business hours. Usually they do not deliver before or after hours, or on weekends or holidays.
If you refuse the item due to these reasons, it will be considered as “refused” shipment, and you will be liable for charges as stated in the Policy.
We reserve the rights to change some of the order details, in case we do not have it on stock at the time of shipping, including but not limited to color, shade, packaging materials etc…
If the item requires any type of assembly, as it is a common requirement with freight shipments, it is the consumer’s responsibility to take the product to a local bike/scooter shop for assembly. No claims will be accepted if it is not followed. We do not provide white-glove service, and you did not pay for it either. Giving instructions over the telephone is like having your car fixed without taking it to your mechanic. Some products may have no manual from the manufacturer. In this case, you can find some help on our website under the “ihelp” section. Some video may provide you with visual help only. If the purchaser establishes a claim of “item incomplete” or “item is not operational, faulty etc..” than he or she must take the item to a local bike/scooter shop and send the seller the information of his/her local bike shop’s for verification of such claims.
You understand that purchasing a complex product such as an electric trike etc.. on the Internet has its consequences. One of them is that you are paying a lot less than if you were purchasing it at your local store, however it also means that you need to be able to handle issues such as finding help for assembly, adjustments, pumping air in the tire, etc… It includes but not limited to scenarios in which you need technical help that cannot be administered over the phone or email, or the item does not work for some reason. In such matters you may choose on of the following steps: 1/ check the item yourself 2/ find a nearest shop where they service these types of items or 3/ you send it to us postage prepaid to us for repair or replacement before a new one can be shipped out. Occasionally, the freight go through rough handling and some screws, wire connectors can get loose. In such a case, it is the consumer’s responsibility to tighten those parts. If the company provides with a replacement part, customer must install it or if it is not possible must take the product to a local shop to do such adjustments or installations.
- Company reserves the right to ask for original part(s) even if the item which such part(s) were purchased for was obtained from another supplier in case customer buys a part and claims that it does not work or damaged. This policy was established to eliminate abuses when customer wants to use our item and return the original for credit.
- In case the product needs to be serviced, customer must ask for a Service Form. This form must be filled out, signed and returned to us within seven days. Any third-party repair must be pre-approved. Without a prior Authorization Number, no payment will be made for repairs.
- Characteristics of electric powered vehicles: these scooters, bikes and trikes are battery operated and considered “light” vehicles. The speed, power and distance are largely dependent on many factors, such as the weight of the rider, the terrain, the wind conditions, the tire pressure, the charge of the battery etc…therefore such parameters are estimates only. There are no guarantees if the product will climb that particular hill or reaches such speed even when equipped with the powerbooster. Company reserves the rights to ship an alternative product if the ordered item goes out of stock. The alternative item must be of the same or better quality and priced at the same or higher than the original item.
- Free items: sometimes some free items are offered on the website with purchases of chosen products. This offer is valid for cash purchases (no credit/debit/layaway/financed etc..) only, and these are optional items that are delivered when they are available only. Customer cannot claim these items to be sent if they were not shipped with the original purchase, because they were free and not paid for, and optional depending availability.
- Automatic DocuSign Execution: Customer is giving the right and full authorization to automatically create a DocuSign Authorization for his/her purchase(s) by using the data provided on the order form. If a customer’s check is emailed, mailed or texted to the company than the data on the check will be used with the correct/actual dollar amount and not the $1.00. Thereafter it shall be signed on behalf of the consumer with the consumer’s signature 3/ execute the document by DocuSign and 4/ forward it to the bank or card issuer. The same authorization applies for all types of payment methods.